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1. JTC's understanding of your plan structure and specific requirements
JTC's performance (1 unacceptable / 5 excellent)
1
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5
Comment on our performance
2. Accessibility / responsiveness of the JTC team
JTC's performance (1 unacceptable / 5 excellent)
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5
Comment on our performance
3. 'Flexibility' (e.g. does the team work around you and your requirements?)
JTC's performance (1 unacceptable / 5 excellent)
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5
Comment on our performance
4. Continuity of the JTC team
JTC's performance (1 unacceptable / 5 excellent)
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5
Comment on our performance
5. 'Proactivity' (e.g. Does JTC take a proactive stance contacting you and / or beneficiaries?)
JTC's performance (1 unacceptable / 5 excellent)
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Comment on our performance
6. Accuracy of the JTC team
JTC's performance (1 unacceptable / 5 excellent)
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5
Comment on our performance
7. IT/Systems – to include website / communication
JTC's performance (1 unacceptable / 5 excellent)
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5
Comment on our performance
8. Feedback from your plan members / plan participants (where relevant)
JTC's performance (1 unacceptable / 5 excellent)
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Comment on our performance
9. Response to any problems and / or complaints
JTC's performance (1 unacceptable / 5 excellent)
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5
Comment on our performance
10. Frequency and value of meetings / contact by video conference / telephone
JTC's performance (1 unacceptable / 5 excellent)
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5
Comment on our performance
11. Access to an escalation contact
JTC's performance (1 unacceptable / 5 excellent)
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5
Comment on our performance
13. Fees
Do you have any particular comments about our fees?
14. Can we do better?
What do you value most about our service?
How can we make our service better?
Do you work with any offshore service providers, other than JTC?
No
Yes
How does JTC compare to your other corporate service provider(s)?
15. Are there any additional services you require assistance from JTC?
How likely are you to recommend our services to a friend or colleague?
Are you interested in finding out more about JTC’s additional products?
How often would you like us to ask for your feedback?
Once a year
Once every 2 years
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